SmallBizGenius Analysis
Soccer.com receives generally positive feedback, with customers frequently praising its wide selection and helpful customer service. However, some customers report issues with order fulfillment and inaccurate sizing.
Category Breakdown
Scores based on analysis of 292 recent reviews
Product Selection
9.0/10Reviewers consistently praise Soccer.com's extensive selection of soccer cleats, apparel, and fan gear. Many appreciate the variety of brands and styles available, making it easy to find what they need, as one reviewer noted, "Soccer.com has a great selection of cleats, clothing, and fan gear."
42 reviews mention thisCustomer Service
8.0/10Many reviewers highlight positive experiences with Soccer.com's customer service, noting helpful and friendly staff who resolve issues efficiently. Some reviewers specifically mention quick resolutions to problems with misprinted or damaged items, like this reviewer: "If anything comes in misprinted, damaged etc they correct it and send you the fixed item."
28 reviews mention thisWebsite Experience
8.5/10Customers frequently commend Soccer.com's website for being user-friendly and easy to navigate. Many appreciate the detailed product descriptions, clear images, and helpful sizing guides, as one reviewer stated, "The website is easy to navigate to purchase items. The sizing guide is very helpful."
20 reviews mention thisPricing & Value
7.0/10Several reviewers mention that Soccer.com offers competitive prices and good value, especially with discounts and coupon codes. The Goal Club membership is also noted as a valuable perk, providing additional savings and rewards, as one reviewer mentioned: "Price of shoes were less expensive than other sites, plus had a 15% coupon for signing up and $9 off for signing up for$4 lifetime membership."
18 reviews mention thisShipping & Delivery
5.0/10While some reviewers praise fast shipping, others report significant delays, incorrect deliveries, and a lack of communication regarding order status. Several customers express frustration with items not shipping within a reasonable timeframe, as one reviewer stated, "Ordered on Nov 29 and the item never shipped."
15 reviews mention thisReturns & Exchanges
4.5/10Some customers report difficulties with returns and exchanges, particularly for customized items or team uniforms. Issues include incorrect sizing, refusal of returns, and unexpected return shipping costs, as one reviewer noted, "Our club uses soccer.com for their team kits, and it’s been a super frustrating experience...and they refuse exchanges."
10 reviews mention thisPros & Cons
What Customers Love
"Soccer.com has a great selection of cleats, clothing, and fan gear."
"Outstanding Customer Service! Soccer.com truly sets the standard for customer care."
"The website is easy to navigate to purchase items. The sizing guide is very helpful."
"Soccer.com always provides a great selection of soccer related products and at great prices."
"Since our first time visiting the website to buy our kids' uniforms, we have been a member of the Goal Club"
Common Complaints
"Ordered on Nov 29 and the item never shipped."
"Our club uses soccer.com for their team kits, and it’s been a super frustrating experience. Their size charts are wrong (their jerseys run SMALL) and they refuse exchanges even though we went by the s..."
"Customer service sucks. I ordered a jacket as part of my daughter’s soccer uniform and the size chart was wrong and the jacket was huge."
"5 seasons worth of uniforms and gear and they have not gotten a single order correct. Not one."
"Ordered a pair of shorts. They took payment for the shorts by marking as shipped. However, they never delivered item to FedEx."
Common Questions About Soccer
Answers derived from customer review patterns
Is Soccer legit and trustworthy?
Based on the reviews, Soccer.com appears to be a legitimate online retailer for soccer equipment and apparel. The majority of customers report positive experiences with the company's product selection, pricing, and customer service. However, a significant minority of reviewers have experienced issues with order fulfillment, shipping delays, and difficulties with returns, suggesting that while generally reliable, Soccer.com may have some inconsistencies in its operations. Customers should be aware of these potential issues and carefully review their orders before finalizing them.
Based on 45 reviewsDoes Soccer have good customer service?
Many reviewers praise Soccer.com's customer service, describing the staff as helpful, friendly, and efficient in resolving issues. Some customers specifically mention quick resolutions to problems with misprinted or damaged items, and others highlight the positive attitudes of customer service representatives. However, a few reviewers report negative experiences, citing long wait times and unhelpful responses. Overall, the majority of reviews suggest that Soccer.com provides good customer service, but there may be some inconsistencies in the quality of support.
Based on 28 reviewsIs Soccer worth it for small business?
For small businesses, particularly those involved in youth soccer leagues or team sports, Soccer.com can be a worthwhile option due to its wide selection of products, competitive pricing, and potential for bulk discounts. The website's user-friendly interface and helpful sizing guides can also streamline the ordering process. However, businesses should be aware of the potential for order fulfillment issues, shipping delays, and difficulties with returns, especially for customized items or team uniforms. Carefully weighing these factors and considering alternative suppliers may be necessary to ensure a smooth and reliable experience.
Based on 15 reviewsWhat is Soccer's return policy like?
Based on the reviews, Soccer.com's return policy can be problematic for some customers. While some reviewers report easy exchanges and returns for defective items, others describe difficulties with returning customized items or team uniforms, even when sizing charts are inaccurate. Some customers have also reported unexpected return shipping costs. It's essential to carefully review Soccer.com's return policy before making a purchase, especially for customized or team-related items, and to be aware of potential restrictions and fees.
Based on 10 reviewsWhat is the Goal Club membership on Soccer.com?
The Goal Club membership on Soccer.com is a paid program that offers additional benefits to members, such as discounts, rewards points, and exclusive offers. Several reviewers mention the Goal Club as a valuable perk, providing extra savings and enhancing the overall shopping experience. One reviewer noted that they signed up for a lifetime membership for only $4. However, the reviews do not provide extensive details about the specific benefits and terms of the Goal Club membership, so it's recommended to visit Soccer.com's website for more information.
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